ebay announced today that they will be rolling out guaranteed 3 day delivery for millions of products this summer. Where it’s looking to beat Amazon at it’s own game, is it’s going to do it without a subscription fee like with Amazon Prime.
Currently this will only be available to US based customers and sellers, but they will hope to expand the service to other countries. For those seller’s who get approved for guaranteed delivery, ebay will feature their listings above other sellers that have not been approved for the new feature. When it rolls out, there will be a new search option as well, so you can filter in only the listings that have guaranteed delivery.
Of course the guarantee comes with a warranty, “if a guaranteed item arrives late, the buyer can request to have their cost of shipping refunded. If the shipping was free, then the buyer can receive a coupon to be used towards their next eBay purchase. Alternatively, the buyer can choose to return the item at no cost.”
ebay believes this is going to be a win-win for sellers and customers. Seller’s will have more control over their “working hours” by being able to set working days, and they get increased exposure for their products. Buyers will have more confidence in their purchases, and be able to know exactly when it will arrive, which is one of the most important things that online customers want.
I’ll definitely be excited to see how it plays out for ebay this summer! Maybe I’ll start watching a few items to get ready!
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Sarah Kimmel is a digital parenting coach and family tech expert. She has spent the last 16 years of her career as a Microsoft Certified IT Manager supporting over 100 small businesses. During that time she started Family Tech LLC to help families understand and manage the technology in their home. She has regularly appeared as a family tech expert on KSL News, BYUtv and Studio 5, and has been invited all over the world from tech companies like Lenovo, Verizon, Microsoft, Dell, and Samsung. Find out more on her website SarahKimmel.com